THE INFORMATION WE COLLECTPrimarily personal information is provided by you when you contact us in relation to the services we provide either as a buyer, seller or when requesting a valuation. This can be provided in person, telephone, email, or writing or by social media. Additionally, we may collect personal data from third parties such as the online bidding platform and when other persons or organisations make referrals or introductions in connection with our services. The information we may collect is your full name, address, telephone numbers, email addresses, bank details for payment purposes, payment card verification details and a record of past auction transactions with us, and any other personal information applicable to our services.
HOW THAT INFORMATION IS USEDThe legal basis for collecting personal data is to ensure that Franklin Browns Ltd can provide its contractual obligations to service users and in such deliver an information and communication led service.
WHO WE SHARE PERSONAL INFORMATION WITHIn order for us to carry out our day to day business we may need to pass your personal information to other agencies. We will do this only when there is a need to do so or when required to do so be law. For example, your data may be shared with our accountants, lawyers, insurers, IT suppliers, shippers and packers, online bidding platforms and professional advisers. This is done on the understanding that all external agencies have appropriate security measures in place to protect your personal information
DATA RETENTIONWe will retain your personal information for as long as is necessary to enable us to provide you with the services you require. Under regulatory requirements we are bound by law to maintain financial records for tax purposes for a period of seven years. It is our policy to adhere to this requirement although it is your right to request its deletion.
CCTV & SECURITYCCTV is in operation across our site to ensure the safety and security of our customers, staff and property, these images may be stored digitally and all data is retained for a period of 30 days. We consider the use of CCTV as a legitimate interest for security purposes.
ACCESS TO YOUR DATAIf you are a resident of the EU, you have the legal right to make a "subject access request". If you exercise this right and we process personal data about you we are required to provide you with a description and copy of that personal data and tell you why we are processing it. As well as your subject access right, you may have a legal right to have your personal data corrected or erased, to object to its processing, or have its processing restricted.